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When the appearance of your product matters.... Think Stothard

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Welcome to after sales service.

Once you have purchased a solution from Think Stothard the support carries on the for the life time of the instrument/solution.

Our United Kingdom and Ireland based engineers and support technicans are on call to assist you with any issue you may have from new application set ups to annual service contracts and onsite repair.

Please contact us for further information.




   Preventive Maintenance, Calibration and Verification ( Service )


Preventive Maintenance, Calibration and Verification (Service) and easy to access parts are vital to an organisation that needs to keep production moving consistantly.

Quality checks form an important part of the production process and our instruments and solutions are used 24 hours a day, 7 days a week.

We provide support packages that will see your  Instrument/solution quickly put back into working order in the case of break down.

You will benefit from the following:

  • Priority Call out
  • Parts and Labour avaliable onsite
  • A Quarterly, 6 monthly or yearly preventive maintenance visit
  • Subscription to the Think Stothard Technical support and application help desk.
  • Free certificates and supporting documentation 
  • Tempory lease of equipment ( subject to availability )
  • United Kingdom and Ireland based engineers

For further information please email helpdesk@thinkstothard.com  





Re-Installation and Qualifying    



When you need to re-locate an instrument/solution or an entire laboratory/factory our trained, experienced engineers are on call to not only safely pack and transport your equipment but we are able to re-commission and carry out the necessary requirements to putting the area back into working order.

You will benefit from the following:

  • Priority Call out
  • Trained and Experienced technicians 
  • Employed Transport drivers 
  • Transportation Insurance for peace of mind
  • Experienced engineers to carry out preventive maintenance services
  • Additional requests catered for.

For further information please email helpdesk@thinkstothard.com




   Training


What better time to learn than whilst relaxed and not in the working area. Think Stothard provides "learning lunches" at your premsis to managment and staff to help understand why quality and the measurement of colour & apperance is useful to your production process.

Our learning lunches cover:

  • An introduction to "colour is really quality"
  • Colour Scales and instruments
  • How to measure our products
  • How the results relate to quality
  • Cost savings
  • Your company and quality
  • Questions and answers

For further information please email helpdesk@thinkstothard.com





Application Consultancy   



A core succsess to our business is having the ability to supply solutions to our customers problems. This ability has made us stand out from our competition for many years.

We can fit in at any stage of the project or process and provide not only ideas and advice but also the tools to correct and/or improve the application.

  • Allows you to telephone for support between 9-am-6pm Monday to Friday
  • Allows Unlimited Email support with a 4 working hour turn-around-time

For further information please email helpdesk@thinkstothard.com




   Analytical services


At Think Stothard as well as being a distributor of colour and appearance instruments, software and accessories we also offer an in house lab testing service.

 

This is ideal for organisations that do not have the immediate need or budget to purchase their own instrument.

 

Tests are carried out on a range of instruments in our own lab in Leicestershire, United Kingdom. Each test is performed on a instrument relevant to your application and if you wish you can specify a particular geometry and/or build.

 

After an inital set up cost to cover custom designing your method, reports and building your database you will then be able to come back to us as often as you like at small cost per sample.

For further information please email helpdesk@thinkstothard.com